Privacy Policy

Effective Date: July 1, 2024

At ElectroMentors, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services powered by WordPress and the MasterStudy LMS plugin

1. Data Collection

We collect the following information to provide you with our services:

• Personal Information: Name, email address, phone number (optional), and payment details when you register for courses.

• Usage Data: Information such as your IP address, browser type, device information, and site activity may be collected automatically by our analytics tools.

2. How Your Data is Handled

Your data is securely stored on servers managed by our hosting provider and processed via secure WordPress and LMS integrations. We use your data to:

• Enroll you in courses and manage your account.
• Process payments through trusted third-party providers (e.g., Stripe, PayPal). We do not store your credit card information.
• Improve platform performance and communicate with you about courses, updates, and promotions.

3. Third-Party Services

We rely on third-party services to operate effectively:

• Payment Processors: Stripe and PayPal handle all payment transactions. Please refer to their privacy policies for details on how they manage your data.
• Analytics & Marketing Tools: We may use Google Analytics or similar tools to understand how users interact with our website.

4. Cookies

We use cookies and similar technologies to improve your experience. These may store preferences, login information, or analytics data. You can manage cookie preferences through your browser settings.

 

5. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections or updates to your information.
• Request the deletion of your account and personal information (subject to legal or contractual obligations).

6. Data Protection

We implement strong security measures to safeguard your data, including SSL encryption and secure data storage. However, no online platform can guarantee 100% security. We recommend using a strong, unique password and keeping your credentials safe.

7. International Users

If you are accessing ElectroMentors from outside Canada, your data may be processed in Canada or other countries where our service providers operate. By using our platform, you consent to these transfers.

8. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or compliance requirements. We encourage you to review this page regularly. Your continued use of the platform constitutes your acceptance of any updates.

9. Contact Us

For questions about this Privacy Policy, please contact:

Email: info@electromentors.com

 

Terms of Use

Effective Date: July 1, 2024

Welcome to ElectroMentors. By accessing or using our website, courses, or services, you agree to comply with and be bound by the following Terms of Use. If you do not agree, please do not use our platform.

1. Use of the Platform

• Our services are intended for individuals 18 years and older.
• You are responsible for maintaining the confidentiality of your account and password.
• You agree not to misuse our content, attempt unauthorized access, or violate any applicable laws.

2. Course Access and Completion

• Access to purchased or subscribed courses is provided via the website’s LMS.
• Certificates of Completion are issued upon meeting course requirements and successfully passing associated quizzes.

3. Payments & Refunds

• Payments are processed securely via Stripe or PayPal.
• Refunds may be offered based on our Refund Policy (available on our website).

4. Intellectual Property

• All content, including videos, quizzes, and materials, is the intellectual property of ElectroMentors or its instructors.
• You must not reproduce, distribute, or commercially use content without written permission.

5. Termination

• We reserve the right to suspend or terminate accounts found in violation of these terms, without notice.

6. Limitation of Liability

• While we strive to provide high-quality, reliable learning experiences, ElectroMentors Inc. and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, services, or content.
• This includes, but is not limited to, any loss of data, business interruption, or potential employment outcomes resulting from course participation. We do not guarantee any specific results from course completion or certification.
• To the fullest extent permitted by law, our total liability for any claims related to your use of our platform will not exceed the amount you paid for the services in the 6 months preceding the event giving rise to the claim.

8. Cancellation and Refund Policy

All purchases at ElectroMentors website are final, and we kindly ask that you review your selections carefully before completing your order. Thank you for your understanding.

• Refunds are generally not provided once you have gained access to the course content. However, we recognize that exceptional circumstances may occur. Refund requests will be evaluated on a case-by-case basis at our sole discretion. If you believe your situation qualifies for consideration, please contact us with the relevant details, and we will review your request promptly.
• When a refund is issued, it will be processed using the exchange rate applicable on the day of the refund. Please note that if the exchange rate has changed since the original transaction, the refunded amount may differ from the original payment. This difference could result in either a slight gain or loss for the customer. Please note that ElectroMentors Inc. is unable to compensate for any discrepancies caused by currency fluctuations or related fees imposed by payment providers as these factors are beyond our control.

• For subscription-based services, cancellation will take effect at the end of your current billing cycle. You will retain access until the end of that period, after which no further charges will apply.
• No refunds will be issued for missed sessions or partial attendance.

9. Course Rescheduling

• ElectroMentors reserves the right to reschedule or postpone any live course, workshop, or training session for reasons including, but not limited to, instructor availability, technical issues, or unforeseen circumstances.
• We will make every reasonable effort to notify affected participants in advance and offer alternative scheduling or equivalent training opportunities. Your continued use of our platform and enrollment in courses constitutes acceptance of this policy.

10. Governing Law

• These terms are governed by the laws of British Columbia, Canada.

For questions about these terms, contact: info@electromentors.com

 

Cookie Policy

Effective Date: July 1, 2024

This Cookie Policy explains how ElectroMentors uses cookies and similar technologies.

1. What Are Cookies?

Cookies are small text files stored on your browser or device to improve your experience and collect analytics.

2. Types of Cookies We Use

• Essential Cookies – Required for site functionality and secure logins.
• Analytics Cookies – Help us understand how users interact with the site (e.g., Google Analytics).
• Functional Cookies – Remember user preferences and enhance usability.
• Marketing Cookies – May be used to deliver personalized promotions and content.

3. Managing Cookies

You can control cookie settings in your browser. Disabling certain cookies may affect site functionality.

For more details or questions: info@electromentors.com

 

 

 

GDPR & Canadian Privacy Compliance Statement

Effective Date: July 1, 2024

ElectroMentors complies with the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Your Rights (GDPR & PIPEDA)

You have the right to:

• Access your data at any time.
• Correct inaccurate or outdated information.
• Withdraw consent or object to processing.
• Request deletion of your personal information.
• Data portability (receive a copy in machine-readable format).

Legal Basis for Processing

We process your data based on:

• Your consent (e.g., opt-in forms)
• Contractual necessity (e.g., course enrollment)
• Legal obligations
• Legitimate business interests (e.g., platform improvement)

Data Transfers

By using our services, you consent to data being transferred to and processed in Canada or other jurisdictions where our providers operate.

To exercise any of your rights or for data concerns, please email:
 info@electromentors.com